Privacy Policy

Introduction Welcome to TGFORWARDING SHIPPING LTD (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (https://transglobalshipping.co.uk) or engage with our services.

By using our website and services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website.

1. Information We Collect

We collect the following types of information to provide and improve our services:

A. Personal Information

  • Name
  • Email address
  • Telephone number
  • Billing and shipping addresses
  • Payment details (e.g., credit card information)
  • Identification documents (for customs clearance or regulatory purposes)

B. Non-Personal Information

  • IP address
  • Browser type and version
  • Device information
  • Referring/exit pages
  • Usage data, including time spent on the site and pages visited

C. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For more details, refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • Process bookings and provide shipping services.
  • Respond to inquiries and provide customer support.
  • Fulfill regulatory and customs clearance requirements.
  • Improve our website, services, and customer experience.
  • Send marketing communications (only if you’ve opted in).
  • Detect and prevent fraud or other unlawful activities.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

A. With Service Providers

We may share information with trusted third-party vendors who help us provide our services, including:

  • Shipping carriers and freight forwarders
  • Payment processors
  • IT and website management service providers
  • Customs brokers

B. For Legal or Regulatory Requirements

We may disclose your information:

  • To comply with legal obligations.
  • To respond to lawful requests from public authorities.
  • To protect our rights, property, or safety, and that of our users.

C. Business Transfers

In the event of a merger, sale, or acquisition, your information may be transferred as part of the business assets.

4. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to your personal information.
  • Deletion: Request that we delete your personal data (subject to legal or contractual obligations).
  • Restriction: Request restrictions on processing your data.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@transglobalshipping.co.uk.

5. How We Protect Your Information

We implement security measures to protect your data, including:

  • Encryption of sensitive information (e.g., payment details).
  • Secure server hosting.
  • Regular security assessments.

However, no online data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. For example:

  • Booking and shipping records: Retained for 7 years (as required by tax and regulatory bodies).
  • Marketing data: Retained until you withdraw your consent.

7. Cookies and Similar Technologies

Our website uses cookies to:

  • Enhance site functionality.
  • Understand user behavior.
  • Deliver tailored advertisements (if applicable).

You can manage your cookie preferences through your browser settings. For more information, please review our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.

10. International Data Transfers

As a global service provider, we may transfer your information to countries outside your own. We ensure such transfers comply with applicable data protection laws by using standard contractual clauses or other safeguards.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, and we will notify you of significant changes where required.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

TGFORWARDING SHIPPING LTD Unit 24-25 Mountbatten Business Centre Millbrook Road East Hampshire Southampton SO15 1HY Phone: +44 20 3807 0489 Email: info@transglobalshipping.co.uk

Thank you for trusting TGFORWARDING SHIPPING LTD with your information.